J.D. Power tractor customer service study hones product, service quality
J.D. Power, the Singapore-based research and consulting services, in the India Tractor Customer Service Index (CSI) Study 2018, has found that customer satisfaction with the tractor after-sales service was higher (up 28 points on a 1,000-point scale) when owners have their tractors serviced at their own premises, than when they were not offered this option, though they wanted it, by[Read More…]