BharatBenz Financial (BBF), part of Daimler Financial Services, today announced the launch of its first customer online self- service portal for commercial vehicles customers in India. This enables BharatBenz customers to access all their account information online. As well as providing customers with increased transparency, the Customer Online System (COS) also shortens the response times to customer queries.
Speaking on the launch of portal, Sominder Singh, Head – Sales and Marketing, BharatBenz Financial said, “BBF’s mission has always been to lead in the innovation and delivery of the brand’s customer experience. The launch of the COS portal is another step forward towards this mission.”
Through the COS, customers can view loan contract summary, loan contract details, repayment schedule, overdue statements.
The BharatBenz COS complements the COS portal already online for Mercedes-Benz passenger car customers in India.Presently in its 3rd year of operations, Daimler Financial Services India manages a portfolio size of over € 350 million and has over 10,000 live retail contracts.
