JD Power Asia Pacific presented Honda, Maruti Suzuki and MRF with special recognition awards for their continued outstanding performance in meeting customer expectations at a ceremony on March 11th in New Delhi. More than 70 senior executives from nine companies attended the annual India Awards Presentation. Gerrit Kuyntjes, vice president, JD Power Asia Pacific, presented the awards to the companies honoured at the event.
Each of the three companies receiving special recognition at the ceremony has ranked highest in JD Power studies at least 10 times. Special recognition awards were given to the following for continued outstanding performance:
Maruti Suzuki for customer satisfaction with Dealer Service, the company has ranked highest in the India customer service index study (CSI) every year since 2000 – 14 consecutive years.
Honda City for Initial Quality, the City has ranked highest in the midsize car segment in the
initial quality study (IQS) for 11 consecutive years, 2000 to 2013.
MRF for original equipment tyre satisfaction, Ranked 10 times in the original equipment
tyre customer satisfaction index (TCSI) study in 2001.
“Sustaining outstanding performance calls for embedded processes, an aligned workforce and, most importantly, possessing an unrelenting spirit in the pursuit of excellence,” said Kuyntjes. “What is really being recognized by these awards is hard work over time, as consistency in delivering outstanding performance goes a long way in establishing a brand in any market and also raises industry performance levels as a whole.”
2013 Syndicated Study Awards
2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study
- Highest Customer Satisfaction with Original Tires—MRF (four consecutive years)
2013 India Vehicle Dependability Study (VDS)
- Most Dependable Compact Car—Maruti Suzuki A-Star
- Most Dependable Premium Compact Car—Ford Figo
- Most Dependable Entry Midsize Car—Maruti Suzuki Swift Dzire (three consecutive years)
- Most Dependable Midsize Car—Honda City
- Most Dependable Premium Midsize Car—Chevrolet Cruze
- Most Dependable MUV/ MPV—Toyota Innova (six consecutive years)
- Most Dependable SUV—Toyota Fortuner
2013 India Sales Satisfaction Index (SSI) Study
- Highest in Sales Satisfaction among Mass Market Brands—Maruti Suzuki and Honda (in a tie)
- Highest in Sales Satisfaction among Luxury Brands—BMW
2013 India Customer Service Index (CSI)
- Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands—Maruti Suzuki (14 consecutive years)
- Highest in Customer Satisfaction with After-Sales Service among Luxury Brands—BMW
2013 India Initial Quality Study (IQS)
- Best Entry Compact Car in Initial Quality—Maruti Suzuki Alto 800
- Best Compact Car in Initial Quality—Hyundai Santro (two consecutive years)
- Best Upper Compact Car in Initial Quality—Honda Brio (two consecutive years)
- Best Premium Compact Car in Initial Quality—Maruti Suzuki Swift
- Best Entry Midsize Car in Initial Quality—Honda Amaze
- Best Midsize Car in Initial Quality—Honda City (11 consecutive years)
- Best Premium Midsize Car in Initial Quality—Toyota Corolla Altis
- Best MUV/ MPV in Initial Quality—Toyota Innova (seven consecutive years)
- Best SUV in Initial Quality—Toyota Fortuner (two consecutive years)
2013 India Automotive Performance, Execution and Layout (APEAL) Study
- Most Appealing Entry Compact Car—Maruti Suzuki Alto 800
- Most Appealing Compact Car—Maruti Suzuki Estilo (three consecutive years)
- Most Appealing Upper Compact Car—Maruti Suzuki Ritz
- Most Appealing Premium Compact Car—Maruti Suzuki Swift
- Most Appealing Entry Midsize Car—Honda Amaze
- Most Appealing Midsize Car (in a tie)—Hyundai Verna and Volkswagen Vento
- Most Appealing Premium Midsize Car—Chevrolet Cruze
- Most Appealing MUV/ MPV—Toyota Innova (seven consecutive years)
- Most Appealing SUV—Toyota Fortuner (two consecutive years)
