Valeo India Pvt. Ltd., has launched the Valeo Electrical Shoppe in Bengaluru. The unique aftermarket service facility for high-end auto electrical components is aimed at providing reliable and superior quality service in a fast and cost-effective manner.
Story by: Ashish Bhatia
Valeo India Pvt. Ltd., recently launched the Valeo Electrical Shoppe in Lal Bagh, in Bengaluru in association with its aftermarket channel partner Santrupthi Sanco. Aimed at the automotive aftermarket for service of high-end auto electrical components where 65 per cent of the electrical spare parts are known to be refit than replaced, the automotive supplier aspires to provide reliable and superior quality service in a fast and cost-effective manner. The high cost of these parts, it is believed, has led to both the automobile dealerships and the end-customers prefer the service and refit of the components over considering their replacement. In reference to the cost-driven context, the quality of the original part and the corresponding services are a key consideration. As per a company release, the evolution in auto technology and the resulting increase in the auto electrical content in high-end passenger cars and other vehicles has created a demand for skilled servicing of the auto electrical parts that the company wants to address through the Valeo Electrical Shoppe.
The Valeo Electrical Shoppe will particularly benefit Valeo customers looking to service their auto electrical parts in an efficient and economical arrangement as per company claims. On offer is a facility encompassing high-end testing machines capable of texting an array of parameters including detection of minor faults and generation of a traceability code which will help customers record the service history for ease of future servicing. Customers can expect to benefit from guaranteed, genuine Valeo parts. In addition, it is the claim of servicing defective parts and restoring them to the standard of a brand new part with a Valeo six month guarantee that could prove to be a value proposition. With this, Valeo Electrical Shoppe is claimed to be the first service facility in the country to provide warranty for reconditioned and remanufactured parts. The Valeo Electrical Shoppe will further buy-back original Valeo assemblies from the customers and recondition these with genuine Valeo parts in an effort to sell them at an affordable price through the new outlet. It is said to be a significant step towards fighting the menace of spurious spares thronging the aftermarket. Valeo is hoping to reach out to a larger customer base in a cost-effective manner.
The Valeo Electrical Shoppe will deploy a team of technicians skilled in servicing high-end auto-electrical products. A team of runners will pick up the defective parts and deliver them after service to customers at their doorstep as a value add. Valeo Electrical Shoppe promises a turnaround time of five hours for the serviced part to be delivered to the customer, from the time the centre receives the repair call. Looking at the potential in the cost-conscious and service-driven Indian market, Valeo has chalked out a plan to add four more Valeo Electrical Shoppes across the country by 2020. First on the anvil is an establishment in Chennai and Delhi followed by an exclusive outlet for auto electrical components in Gujarat and Kolkata.
In Indian auto aftermarket, Valeo’s legacy includes the smart technology products such as transmissions, electrical accessories and systems, wiping systems, cooling and air management, lighting systems, engine filters, struts and shocks and FTE clutch and brake hydraulics among others. The aftermarket division of Valeo Service provides a full array of services of replacement parts and to the independent aftermarket, catering to the diverse market needs for repair, maintenance and crash. Its partner Santrupthi Sanco is a trusted distribution partner of the company since 2014. Based out of Karnataka, Sanco deals with both the import and domestic range of electrical parts. With a motto to develop innovative products and systems that contribute to the reduction of CO2 emissions and to the development of intuitive driving, in 2018, the Group generated sales of Euro 19.3 billion euros. It is credited to the company earmarking 13 per cent of its original equipment sales towards Research and Development activities. Valeo has a total of 186 plants, 21 research centres, 38 development centres and 15 distribution platforms with a
total employee base of 113,600 people across 33 countries. The company is listed on the Paris stock exchange. ACI
